Policies and Procedures
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DEPOSIT
All reservations are subject to a 50% deposit of the full rental amount. Once you have phoned in your reservation, you will have two weeks to send in your payment. If we do not receive your payment within this time frame, your “hold” on the property will be cancelled without further notice. The balance of the rent, 8% hotel tax and damage insurance fee will be due no later than 30 days prior to your arrival date. No reservation is confirmed until you have returned a signed reservation form and deposit and received a confirmation letter from Windspree Vacation Homes. Submission of your reservation form constitutes your acceptance and agreement to our rental policy.

If you have received a discounted rate or are booking for 5 days or less you can make your way to our office or pay a $50 arrival fee to be met at the dock. If you arrive on the 7pm ferry or later, there is an additional $80 fee that will be added to your invoice.

Rates are based on double occupancy per bedroom. The total occupancy permitted in the villa is restricted to the number of guests who have booked and paid. Any additional guest must pay upon arrival or vacate the premises immediately. No house parties or weddings are allowed without advance written permission from Windspree Vacation Homes. Additional fees may apply. A quiet family atmosphere must be maintained at all times so as not to disturb other residents of the neighborhood.

CANCELLATION POLICY
In the event you are forced to cancel, we will make every effort to re-book your villa for a 10% service charge. However, no deposits will be refunded unless a replacement rental is obtained. We may be able to reschedule your visit to another time slot in the future. Refund arrangements can largely depend on the amount of notice given to us of the cancellation, and on the time of year. For peace of mind, we recommend cancellation insurance available through your agent. No refunds will be given for early departure unless there is a serious problem that cannot be cured within 24 hours or causes the guest extreme discomfort or serious inconvenience.

DAMAGE INSURANCE & VILLA ULTILITIES
A $35 damage insurance fee is due with each reservation. This fee covers all minor accidental breakage or damage of up to $500. Any damage must be reported immediately or it will not be covered by the insurance fee. This fee does not cover any intentional damage or abuse of rental. The Owner and Property Manager will not be responsible for accident, injury or for the loss of money, jewelry or valuables of any kind. The damage insurance fee cannot be applied to any outstanding rental balance. There is an additional fee for lost or misplaced keys.

Water, power, local telephone, cable and internet service, when available, are included in your rental price. Unfortunately we do not have any control over these services and cannot guarantee that they will not be interrupted. Please conserve water as it is scarce and at a premium. Excessive water use will incur a separate fee. Windspree reserves the right to enter the villa to perform any necessary repairs and to allow the villa to be shown during your stay in the event it is for sale. We will make every effort to schedule such services/ showings with sufficient advance notice and at a time convenient for the guest.

ARRIVAL & DEPARTURE
In order to expedite your arrival you are required to provide us with all flight arrival information and a cell phone contact number. You will be advised prior to your arrival of the ferry we expect you to arrive on. If your flight is delayed we will expect a call from you upon your arrival at the St. Thomas airport. Please call 340-693-5423. If after 5pm or weekends, call 340-227-3250. We will also check with the airlines the day of your arrival and adjust our schedule accordingly. Only one arrival greeting is provided. If your group will have staggered arrivals you will be responsible for any charges for additional greetings. Please be sure to travel with all your Windspree contact numbers.

If you have rented a smaller vehicle and need help carrying excess luggage to your villa your greeter can take your luggage in their car. Our greeters cannot carry any passengers due to liability insurance restrictions. If you require assistance back to the dock on your departure there is a $50 minimum fee.

CLEANING SERVICES
All our villas are thoroughly cleaned before each arrival. Additional maid service during your stay can be arranged at an additional fee. This is a general tidying only; prices are set according to the services requested.

If someone from our staff has been exceptionally great we'd love to hear about it; if the opposite is the case please let us know immediately. Tipping is always appreciated and you may also leave any food items as the housekeepers appreciate that.

LIABILITY
The guests agree to defend, indemnify and hold harmless Windspree Vacation Homes, its employees and represented property owners from and against all claims, demands, loss, liability, including cost of defense, arising out of or in any way connected with the guests' use of the property.

TAXES & PAYMENT
All rentals in the USVI are subject to an 8% USVI Government Hotel Tax.
We gladly accept Cashiers checks, Money orders, personal checks, Visa, or MasterCard.

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Guest Comments

"When we left last year I was certain we could never recreate such a fantastic week. It's easier to leave this time because I know we'll be back---and I know it will be perfect. Thanks for everything!"

"What a treat for us to scan these beautiful waters watching the sailboats, the frigate birds, hummingbirds and butterflies-breathtaking. We also enjoyed Miss Lucy's fine food eaten in the moonlight, Shipwreck Landing, and of course, Skinnyleg's hamburgers. Your home is lovely and we would love to return." (Baltimore)

"We have had a perfect vacation in this magnificent spot. From sunrise to sunset, and under the canopy of stars at night, we have felt both stimulated and comforted. The sun, the breezes, the sounds of the water...-all contributed to our well-being. We looked at many houses during this vacation, but none offered as much-not nearly as much. We were well taken care of, also-another plus. The only drawback is we will find it very difficult to return to "the real world"." (Norwalk, Conn.)

"Rainfall fell every day this week... and we didn't care a bit. Most were short or at night, and they watered the beautiful gardens. The views are to die for... We wish we didn't have to leave, but we are taking wonderful memories home with us. Altogether this trip felt like a second honeymoon and we hope to return again! Thank you so much!" (Lancaster, Ohio)

"This was our first visit to St. John and we couldn't have imagined a better place to stay than Maison Miele. The weather was wonderful, the pool was refreshing on a hot day, and the hospitality was second to none. We will be returning soon." (NY, NY)

"We had a magnificent time just sitting and reading. Going to Waterlemon Cay and the Ram Head trail were the highlights of our outdoor jaunts. But the real star is Maison Miele itself. Thanks-we hope to return soon." (DC)

"We have enjoyed every natural beauty the island of St. John has and could not have asked for more. The location of Maison Miele as well as the beauty of the home and grounds was exquisite! To gather here for a 50th birthday with family and friends was more than a dream come true. We enjoyed the uniquemess of each beach, the snorkeling, and a beautiful sunset at Maho Bay tonight. Thank you for the opportunity to share this home during our first trip to St. John" (Hurst and Bedford, Tx)

"What a beautiful place! We had a wonderful time!" (Mass.)

"Sitting by the pool for our last few hours here listening to the ocean, the breeze, and the goats...We don't want to leave! We knew we were going to love it here, but never imagined how incredible the island and this spot would be. Maison Miele made our trip perfect, and we hope to come back very soon. Thank you!" Cambridge, Mass. and Guilford, Ct.

"Staying at Maison Miele made our third visit to St. John very special. We are grateful to the owners of this spectacular home who are willing to share it with others, as well as to the fine folks who helped arrange our stay. MM is a true island sanctuary. The colorful gardens, tropical breezes, and expansive and soothing views of the sea soothed our mainland spirits. Some highlights are: fishing with Captain Adin on Dorado, liming on MM's pool deck with its stunning views, the natural beauty of St. John, the design of MM--you feel as if you're floating on water. Also seeing the serpentine sea star and baby squid that patrol Hawksnest Beach, fresh air, balmy weather, ...hiking Ram's Head, enjoying many fine meals right here at Maison Miele, and being distanced from the normal everyday cares in this tranquil setting. Thanks for the memories!" Syracuse, NY

"Maison Miele and St. John exceeded our expectations. Relaxing has never been more enjoyable! Snorkeling at Salt Pond Bay and seeing the sea turtles and rays was quite the highlight. Fishing on the Dorado with Adin was exciting and listening to the local bands at Island Blues made our honeymoon memorable. We can't wait to return!" Boston, Mass.

"Maison Miele does exceed any expectations. So many marvelous moments--gathered around the dining table giving thanks for another delicious (everything seems to taste better here) meal and another beautiful night. The starry sky -so spectacular, and the house-the most welcome respite form our daily adventures. The highlights: Waterlemon Bay (sharks!),.. the Indians-awesome snorkeling, Salt Pond and a sea turtle. It's been 8 days of pure heaven-with the winds at Maison Miele caressing us to sleep each night. Thank you so much for such a fantastic time." Houston, Texas

"We echo all the things previous guests have said about this place. July 20 was our 30th anniversary and we wanted it to be very special--Maison Miele has certainly taken care of that. The beauty and solitude of this place are wonderful! Warner Robins, Ga.

"Beauty and privacy were perfect for our honeymoon. Again, echos." Norwalk, Conn.

Couldn't have selected a more wonderful home for our first visit to St. John. The island is beautiful, the home is exquisite and Angie was a superb, informative, and caring manager.
Hopefully we'll be back soon to the Perfect side of this island.
Hardwick, N.J.

Totally awesome experience! It feels like a fantasy come true. A totally laid back and wonderful experience. We look forward to our repeat. Much to do, or nothing to do, equally inviting. Thank you, Angie! West Hartford, Conn.

A perfect vacation spent in an idyllic location! We loved the house, the views, the beaches, the snorkeling...It's going to be very hared to leave tomorrow morning but we plan on returning. Angie-we really appreciate all your welcoming messages and the helpful information and of course the delicious treats-many thanks! Boulder, Colo and England

WHAT A PERFECT PLACE! Chicago

Yes, the house and setting are spectacular! Our vacation was exquisite-relaxing at the pool, snorkeling in the bays, hiking the varied trails, sailing Breathe on a squally day.
But, frankly Angie is the Miele of the Maison. The attentiveness to us and the enthusiasm for the island made her, in our book, the official Queen Bee! Many thanks. Mill Neck, New York

There is no place on the island that I enjoyed as much. Missouri

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