Policies and Procedures
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Check availability: Email us by clicking on our email address. Please include your name, phone number, the number of people in your party and your preferred dates when you write.

Or call us at 340-693-5249 (long-distance rates same as stateside). The machine will always answer-we will pick up if we are in the office. Please leave your name, phone number, and a good time to call you.

Deposits: If the home is available, we will fax or email you a reservation form. A deposit of 50% of the rental and a signed form is required to confirm a reservation. We do accept personal checks. Make the check out to William Wagnon, and mail via priority mail to:

Angela Ebner
16718 St. Quaco
St. John, VI 00830

If your check does not arrive within 7 days, your "hold" on the house may be cancelled without notice. We will email or call you when your check arrives.

Confirmation: Once we receive your deposit, we will send you a confirmation, and information on how to reach St. John, along with other helpful tips.

Balance: The balance of your rent, along with the required Government Room Tax of 8% is due 60 days prior to arrival. Please mark this date on your calendar. At the same time, we ask for a security deposit of $500. in the form of a signed check, which will be returned to you , uncashed, within 3 weeks following departure if there is no damage to the villa.

Cancellation Policy: Payments are non-refundable unless a replacement rental is obtained. Of course we will always do our absolute best to re-rent the home, so either a full or partial can be made to you without loss to the home. Should you be forced to cancel for any reason and a replacement rental is obtained, your payments will be refunded less a 15% fee based on the total amount of the rental. Due to our strict (and typical) cancellation policy, we recommend cancellation insurance for peace of mind, to prevent loss due to unforeseen circumstances, illness, travel difficulties, or hurricanes. You may click here for information: www.tripinsure.com Please read below about hurricanes.

Liability Policy: Guests assume full responsibility for any accident, injury, or for loss of money, jewelry,or valuables of any kind. Guests will have a set of keys and are solely responsible for locking the home and safekeeping of personal items during their stay. Any damages to the villa or its contents during the occupancy period is the responsiblity of the guests. No children under 6 years are allowed without written permission. No pets are allowed. Smoking is permitted outside the home.


Hurricane Policy: Our location in the Caribbean is lovely, but it does put us at risk for hurricanes, especially during hurricane season July-Nov. Guests are not allowed to stay in the home during hurricanes. The owner and manager are not responsible for airline changes, cancellation fees, or the cost of other accomodations and no refunds can be offered, other than the refund of the rental and hotel tax from the day you vacate the home. We highly recommend that you purchase trip insurance to cover other expenses.

Car rentals: You will want to rent a car to explore the island. Here is a link that lists many car rental companies on St. John.

www.stjohnusvi.com/rentals.html

I like the following:

L and L Jeep Rental 340-776-1120 www.bookajeep.com
Courtesy Car Rental 340-776-6650 www.courtesycarrental.com
St. John Car Rental 340-776-6103 www.stjohncarrental.com


More information: We LOVE to answer questions. We have lived on St. John for 30 years, we love the island, and we love to share its beauty with others. Ask away-we'll do our best to help.

 

 

Guest Comments
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"When we left last year I was certain we could never recreate such a fantastic week. It's easier to leave this time because I know we'll be back---and I know it will be perfect. Thanks, Angie, for everything!"

"What a treat for us to scan these beautiful waters watching the sailboats, the frigate birds, hummingbirds and butterflies-breathtaking. We also enjoyed Miss Lucy's fine food eaten in the moonlight, Shipwreck Landing, and of course, Skinnyleg's hamburgers. Your home is lovely and we would love to return." (Baltimore)

"We have had a perfect vacation in this magnificent spot. From sunrise to sunset, and under the canopy of stars at night, we have felt both stimulated and comforted. The sun, the breezes, the sounds of the water...-all contributed to our well-being. We looked at many houses during this vacation, but none offered as much-not nearly as much. We were well taken care of, also-another plus. The only drawback is we will find it very difficult to return to "the real world"." (Norwalk, Conn.)

"Rainfall fell every day this week... and we didn't care a bit. Most were short or at night, and they watered the beautiful gardens. The views are to die for... We wish we didn't have to leave, but we are taking wonderful memories home with us. Altogether this trip felt like a second honeymoon and we hope to return again! Thank you so much!" (Lancaster, Ohio)

"This was our first visit to St. John and we couldn't have imagined a better place to stay than Maison Miele. The weather was wonderful, the pool was refreshing on a hot day, and the hospitality was second to none. We will be returning soon." (NY, NY)

"We had a magnificent time just sitting and reading. Going to Waterlemon Cay and the Ram Head trail were the highlights of our outdoor jaunts. But the real star is Maison Miele itself. Thanks-we hope to return soon." (DC)

"We have enjoyed every natural beauty the island of St. John has and could not have asked for more. The location of Maison Miele as well as the beauty of the home and grounds was exquisite! To gather here for a 50th birthday with family and friends was more than a dream come true. We enjoyed the uniquemess of each beach, the snorkeling, and a beautiful sunset at Maho Bay tonight. Thank you for the opportunity to share this home during our first trip to St. John" (Hurst and Bedford, Tx)

"What a beautiful place! We had a wonderful time!" (Mass.)

"Sitting by the pool for our last few hours here listening to the ocean, the breeze, and the goats...We don't want to leave! We knew we were going to love it here, but never imagined how incredible the island and this spot would be. Maison Miele made our trip perfect, and we hope to come back very soon. Thank you!" Cambridge, Mass. and Guilford, Ct.

"Staying at Maison Miele made our third visit to St. John very special. We are grateful to the owners of this spectacular home who are willing to share it with others, as well as to the fine folks (Angie, Mandy, and Adin) who helped arrange our stay. MM is a true island sanctuary. The colorful gardens, tropical breezes, and expansive and soothing views of the sea soothed our mainland spirits. Some highlights are: fishing with Captain Adin on Dorado, liming on MM's pool deck with its stunning views, the natural beauty of St. John, the design of MM--you feel as if you're floating on water. Also seeing the serpentine sea star and baby squid that patrol Hawksnest Beach, fresh air, balmy weather, ...hiking Ram's Head, enjoying many fine meals right here at Maison Miele, and being distanced from the normal everyday cares in this tranquil setting. Thanks for the memories!" Syracuse, NY

"Maison Miele and St. John exceeded our expectations. Relaxing has never been more enjoyable! Snorkeling at Salt Pond Bay and seeing the sea turtles and rays was quite the highlight. Fishing on the Dorado with Adin was exciting and listening to the local bands at Island Blues made our honeymoon memorable. We can't wait to return!" Boston, Mass.

"Maison Miele does exceed any expectations. So many marvelous moments--gathered around the dining table giving thanks for another delicious (everything seems to taste better here) meal and another beautiful night. The starry sky -so spectacular, and the house-the most welcome respite form our daily adventures. The highlights: Waterlemon Bay (sharks!),.. the Indians-awesome snorkeling, Salt Pond and a sea turtle. It's been 8 days of pure heaven-with the winds at Maison Miele caressing us to sleep each night. Thank you so much for such a fantastic time." Houston, Texas

"We echo all the things previous guests have said about this place. July 20 was our 30th anniversary and we wanted it to be very special--Maison Miele has certainly taken care of that. The beauty and solitude of this place are wonderful! Warner Robins, Ga.

"Beauty and privacy were perfect for our honeymoon. Again, echos." Norwalk, Conn.

Couldn't have selected a more wonderful home for our first visit to St. John. The island is beautiful, the home is exquisite and Angie was a superb, informative, and caring manager.
Hopefully we'll be back soon to the Perfect side of this island.
Hardwick, N.J.

Totally awesome experience! It feels like a fantasy come true. A totally laid back and wonderful experience. We look forward to our repeat. Much to do, or nothing to do, equally inviting. Thank you, Angie! West Hartford, Conn.

A perfect vacation spent in an idyllic location! We loved the house, the views, the beaches, the snorkeling...It's going to be very hared to leave tomorrow morning but we plan on returning. Angie-we really appreciate all your welcoming messages and the helpful information and of course the delicious treats-many thanks! Boulder, Colo and England

WHAT A PERFECT PLACE! Chicago

Yes, the house and setting are spectacular! Our vacation was exquisite-relaxing at the pool, snorkeling in the bays, hiking the varied trails, sailing Breathe on a squally day.
But, frankly Angie is the Miele of the Maison. The attentiveness to us and the enthusiasm for the island made her, in our book, the official Queen Bee! Many thanks. Mill Neck, New York

There is no place on the island that I enjoyed as much and no finer hostess than Angie. Missouri

The beauty and wonder of Maison Miele are exceeded only by the graciousness, concern, helpfulness and hospitality of Angie. She attended to our every need-and beyond-even providing quality time with Sheba for these animal-deprived travelers. At times we had to tear ourselves away from house, pool and gardens to explore beaches and byways. We're also proud to be the first repeaters. Who knows-we may make it a habit! (Thanks to Michael, also!) Norwalk, Conn.

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